Certain tools have been put into place to help the organization remain well informed of the needs of its users, such as:
-A complaint and comments service
-A promotions and communication service

  Complaints and Comments

Tell us about your needs, and express any concerns you may have regarding transportation!!!
RUTA Montreal is in place to accompany you along your path and to work towards improving your life and the life of others.

Contact-us : (514) 255-0765 ou rutaml@biz.videotron.ca
3800 Radisson, Suite 111, Montréal, Qc, H1M 1X6

  What's Next?

Users of Public Transportation:
–In "Adapted Transport" indicate: the day, the hour and your destination, the reservation number and confirm the request.

-In "Regular Network" indicate: the day, the hour, the bus line, the direction of the bus and the number of the bus.

RUTA Montreal :
-Will transmit comments to the appropriate departments.
-Will compile information and create case files to advance the process of improving services.
-Will perform follow-ups to confirm that all tasks have been handled correctly by the appropriate departments.

Do you wish to personally express comments concerning your situation and the STM? Participate in the public meetings held by the council of administration for the STM!! Consult the link below for a list of dates and times:http://www.stm.info/en-bref

The Support and Communication Service

Do you need information about how to move from A to Z throughout your day? Are you interested in offering ideas about how to improve transportation services? Do you wish to know about the different issues surrounding public transportation? RUTA Montreal also organizes, by request, information meetings about transportation for different groups and organizations.

(The RUTA Montreal Presentation: information about how adapted transportation functions as well as accessibility to the regular network, your rights and your concerns, knowledge of different services that constitute the public transport system, surveillance of case files in court, answers to your questions, etc...)